In early May 2021, the U.S. Consumer Product Safety Commission (CPSC) and Peloton announced two separate voluntary recalls of Peloton’s Tread+ and Tread treadmills. The recalls were due to the risk of treadmill injury. Here’s what you should know regarding the Peloton treadmill recall and if it’ll impact your use of your machine.
- Who is Peloton?
- Why was there a recall?
- Where does the recall apply?
- When does the recall apply?
- How do I know if my Peloton was recalled?
- So what are the next steps?
Who is Peloton?
Peloton Interactive, the popular fitness company, issued recalls of some of their equipment earlier this month. They were founded in 2012 by John Foley and launched with help of a Kickstarter funding campaign in 2013. Their primary products are stationary bicycles and treadmills. Their products allow their monthly subscribers to participate in remote classes via streaming media.
Why was there a recall?
Both the Peloton Tread and Tread+ ended up being recalled for safety issues. Specifically, the Tread has a touchscreen that can potentially become detached and fall. The CPSC says it’s aware of 18 incidents of the screen becoming loose or detached. Conversely, the Tread+ is also a safety issue, but due to the fact that people may be pulled underneath of the treadmill. The CPSC says it’s aware of more than 70 incidents. One of these incidents occurred last March when a child died using the Peloton Tread+.
The company has now recalled more than 125,000 treadmills and paused sales of the equipment after the machines were linked to the death of a child as well as dozens of other injuries.
Both the Peloton Tread and the Peloton Tread+ were involved in this recall. The Tread has been notable for its size since its initial release in January 2018. In fact, CEO John Foley joked at the time of its release that it wouldn’t fit in his apartment and that it would have to go in his summer home.
The Tread has a large touchscreen at 32 inches and costs $4,295. This treadmill utilizes slat-belt technology and a series of rubberized panels or slats that move on a ball-bearing system. Peloton marketed this treadmill as “made for the ultimate low-impact and comfortable running experience.” Thus, it was priced at a premium. Some of the brand’s slat-belt machines are priced at $10,000 and sold to gyms, fitness studios, and professional athletes.
Later, Peloton released a less expensive treadmill priced at $2,495, which took the name the Peloton Tread. The original and more expensive model was renamed the Peloton Tread+.
The new Tread had a smaller touch screen at only 23.8 inches (measured diagonally) and a more traditionally conveyer belt design. This conveyor belt was a continuous 60-inches and made of woven nylon and lightweight plastic.
Where does the recall apply?
Units are being recalled in the United States, the United Kingdom, and Canada.
When does the recall apply?
This voluntary recall comes nearly three weeks after the CPSC initially warned consumers about the potential risk of treadmill injury. The recall also comes a month after Peloton first shared that it was aware of an incident in which a child had died in an accident involving one of their treadmills.
How do I know if my Peloton was recalled?
Both the Tread and Tread+ were recently recalled for different reasons. Here’s how to tell if your particular Peloton treadmill was impacted and if you’re at risk for treadmill injury.
Peloton Tread
- Model: TR02
- Number should be printed on a sticker at the front of the treadmill deck
- Recall number: 21-129
- Sale period: November 2020 through March 2021
- Cost: $2,495
Approximately 1,050 units were recalled, and the U.S. and 5,400 units were recalled in Canada.
Peloton Tread+
- Model: TR01
- Number should be printed on a sticker at the front of the treadmill deck
- Recall number: 21-128
- Sale period: September 2018 through April 2021
- Cost: $4,295
Approximately 125,000 units were recalled.
So what are the next steps?
If you’ve determined your Peloton is being recalled, you can either return it and receive a refund, or you can get it repaired if it’s a Tread. Here are the next steps.
Peloton Tread
If you currently own a Peloton Tread, you’re eligible for a full refund until November 6, 2022. You can contact Peloton at 844-410-0141 (US toll-free). From 9 AM to 7 PM ET Monday through Friday or 9 AM to 6:30 PM ET on weekends.
You can also reach out to Peloton online. You can view more information about the Tread recall here. You can also request a return or repair for your Tread here.
If you do not want to return your treadmill and receive a refund, you can wait for a free inspection that may result in a repair. This repair will likely result in Peloton securing the touchscreen to the treadmill to prevent future treadmill injury. Both the CPSC and Peloton will provide an update when the repair process is available.
Peloton Tread+
If you currently own a Peloton Tread+, you’re eligible for a full refund until November 6, 2022. You can contact Peloton at 844-410-0141 (US toll-free). From 9 AM to 7 PM ET Monday through Friday or 9 AM to 6:30 PM ET on weekends.
You can also reach out to Peloton online. You can view more information about the Tread+ recall here. You can also request a return or repair for your Tread+ here.
If you do not wish to receive a refund, you can have a Peloton representative come to your home and move your Tread+ to a room where your children or pets are unable to access it. This service is available free of charge. The company is also rolling out software improvements that will automatically lock the Tread+ after each use and prevent unauthorized access. To unlock your Tread+ for future use, you will require a four-digit passcode.
Barthelette Law
If you believe that your Tread or Tread+ is involved in this recent recall, take action and reach out to Peloton at the contact information listed above to avoid future treadmill injury.
As a treadmill injury lawyer, I proudly represent adults and children injured in treadmill accidents.
Of course, if you have a question that is not found in this list, do not hesitate to call (561) 246-4137 or email us today.